Topic:  Reoccurring impacts to ABI L2 products 

Date/Time Issued: May 2, 2024 1755 UTC

Product(s) or Data Impacted:  GOES-16 and GOES-18 ABI Cloud Mask, Cloud Phase, Cloud Top Height, Cloud Top Temperature, Cloud Top Pressure, Cloud Particle Size, Cloud Optical Depth, Cloud Cover Layers, Aerosol Detection Product, Aerosol Optical Depth, Land Surface Albedo 

Date/Time of Initial Impact: December 4, 2023

Date/Time of Expected End: TBD

Length of Outage: TBD

Details/Specifics of Change:  Since December 4, 2023, the GOES-R Ground System has experienced periodic instances of data degradation and outages for many of the ABI Level 2 products.  These impacts are often short-lived, but occur randomly throughout the day with inconsistent frequency. This notification is being sent to alert users of this ongoing issue and that they can expect low-to-moderate levels of impact to the products listed above under “Products or Data Impacted”.

A ticket to investigate the root cause of this persistent issue has been submitted to the Ground System developer and analysis is underway to help determine a solution.  When a fix has been developed and put into place, a follow-up notification will be sent out informing users that the issue has been resolved.

Contact Information for Further Information: Please email Steve Superczynski at stephen.superczynski@noaa.gov; for 24x7 support, contact ESPC Operations at ESPCOperations@noaa.gov or 301-817-3880 

Web Site(s) for applicable information: N/A

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