Topic: PDA experienced a processing anomaly during an application configuration change.


Date/Time Issued: November 19, 2020 2226Z


Product(s) or Data Impacted:  Data being processed through the Inventory servers.


Date/Time of Initial Impact:   November 19, 2020 2040Z 


Date/Time of Expected End:  November 19, 2020 2115Z


Length of Outage:  35 minutes


Details/Specifics of Change:  PDA experienced an anomaly during an application configuration change. The problem was corrected within 35 minutes and during that time files that could not be processed were placed into quarantine. The quarantined files were then resubmitted for processing with limited success. The system has normalized and the PDA Support team is continuing to monitor the environment.


Contact Information for Further Information: ESPC Operations at at301-817-3880


Web Site(s) for applicable information: N/A


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