UPDATE #1: The EUMETSAT Ground-Segment anomaly reported on DOY 315 has been rectified and METOP-C data are available again.

METOP-C data were unavailable between DOY 315 sensing time 15:47 and DOY 315 sensing time 17:26.

Topic: Eumetsat Alert Message: GDS-Metop-C, SAF Service

Date/Time Issued: November 10, 2020 2101Z

Product(s) or Data Impacted:  See list below.

Date/Time of Initial Impact:  November 10, 2020 1547Z  (from the Eumetsat Alert Message)

Date/Time of Expected End:  November 10, 2020 1726Z

Length of Outage:  Approximately 2 hours

Details/Specifics of Change: Investigation is ongoing.

Message number: 7377
Message creation: Tue Nov 10 19:28:50 UTC 2020

Type: Service Alert
Ann Nr: 6431
Rev: 1
Start Time: 2020-11-10 15:47:00.0
Satellites: Metop-C
Subject: ground-segment-anomaly
Impact: data-unavailable
Detail: Investigation is ongoing.
Orbits: 10439
Status: ongoing
Issue Time: 2020-11-10 19:28:11.0
Services: SEM L0 - Metop-C
AVHRR Level 1 - Metop-C
AMSU-A Level 1 - Metop-C
IASI Sounding products- Metop-C
ASCAT Soil Moisture - Metop-C
MHS Level 1 - Metop-C
Multi-sensor Products - Metop-C
IASI Level 1 - Metop-C
ASCAT Level 1 - Metop-C
AVHRR Polar winds - Metop-C
GRAS Level 1 - Metop-C
GOME-2 Level 1 - Metop-C
CM SAF - Products
NWP SAF - Products
OSI SAF - Products
NWC SAF - Products
LSA SAF - Products
AC SAF - Products
ROM SAF - Products
H-SAF - Products

Address: Eumetsat-Allee 1
D-64295 Darmstadt
Telephone: +49 6151 807 3660/3770
Fax: +49 6151 807 3790
E-mail: ops@eumetsat.int
Internet: www.eumetsat.int

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